Shipping policy

Pause Select – Shipping Policy (Canada & U.S.)

 

We ship all orders from Brossard, Quebec, Canada and offer reliable, cost-effective shipping options for both Canadian and U.S. customers.
Shipping rates are based on the total weight and value of your order.


1. Order Processing & Transit Times

Order Processing:
Orders are typically processed and shipped within 1–3 business days (Monday–Friday).

Estimated Transit Times:

  • Canada: 3–9 business days (Standard tracked shipping)
  • United States: 5–12 business days (varies by location and carrier)

Please note: Delivery times may be affected by carrier delays, weather events, holidays, or Canada Post service disruptions.


2. Shipping Rates — Canada (CAD)

All Canadian shipping rates are shown in Canadian Dollars (CAD).

Service Name Condition Price (CAD) Notes
FREE Tracked Shipping Orders $75.00+ $0.00 Automatically applied. Free shipping applies to the subtotal (before taxes & discounts). Excludes Heavy or Collector’s Items.
Tracked Economy (Small Parcel) 0.00 kg – 0.50 kg (0–1.1 lb) $10.00 Best option for 1–2 games. Includes tracking.
Standard Tracked Parcel 0.51 kg – 1.00 kg (1.1–2.2 lb) $14.90
Heavy Tracked Parcel 1.01 kg – 2.00 kg (2.2–4.4 lb) $19.90
No Tracking (Small Parcel) 0.00 kg – 0.50 kg (0–1.1 lb) $5.00 USE AT YOUR OWN RISK — See warning below.

Orders shipped without tracking are not eligible for delivery-related refunds, replacements, or return claims.


3. Shipping Rates — United States (USD)

All U.S. shipping rates are shown in U.S. Dollars (USD).

Service Name Condition Price (USD) Notes
FREE US Tracked Shipping Orders $90.00+ $0.00 Automatically applied. Free shipping applies to the subtotal (before taxes & discounts). Excludes Heavy or Collector’s Items.
US Tracked Small Parcel 0.00 kg – 0.50 kg (0–1.1 lb) $12.99 Typically shipped via USPS First-Class through our third-party logistics partner.
US Tracked Standard Parcel 0.51 kg – 1.00 kg (1.1–2.2 lb) $16.99
US Heavy Tracked Parcel 1.01 kg – 2.00 kg (2.2–4.4 lb) $21.99

4. Special Item Handling — Heavy Items (2 kg+ / 4.43 lb+)

Due to significantly increased carrier costs, the following rates apply to heavy items:

  • 2.01 kg – 30 kg (4.43 lb – 66.14 lb):
    $29.90 CAD (Canada) / $34.99 USD (U.S.)

Heavy or large items include (but are not limited to) Collector’s Editions, Special Editions, and Bundled Sets.

Heavy Item Exclusion:
Heavy items do not qualify for the $75 CAD / $90 USD Free Shipping promotion.


5. Critical Warning: No Tracking Option⚠️

By selecting the “No Tracking (Small Parcel)” option ($5.00 CAD), the customer accepts full responsibility for the shipment.

  • This service uses Canada Post Oversize Lettermail.
  • No tracking number or insurance is provided.
  • Pause Select is not responsible for packages that are delayed, lost, stolen, or damaged when shipped without tracking.
  • Refunds, replacements, and return claims cannot be issued for untracked shipments.

We strongly recommend choosing a Tracked option for safety and peace of mind.