Shipping policy
Pause Select – Shipping Policy (Canada & U.S.)
We ship all orders from Brossard, Quebec, Canada and offer reliable, cost-effective shipping options for both Canadian and U.S. customers.
Shipping rates are based on the total weight and value of your order.
1. Order Processing & Transit Times
Order Processing:
Orders are typically processed and shipped within 1–3 business days (Monday–Friday).
Estimated Transit Times:
- Canada: 3–9 business days (Standard tracked shipping)
- United States: 5–12 business days (varies by location and carrier)
Please note: Delivery times may be affected by carrier delays, weather events, holidays, or Canada Post service disruptions.
2. Shipping Rates — Canada (CAD)
All Canadian shipping rates are shown in Canadian Dollars (CAD).
| Service Name | Condition | Price (CAD) | Notes |
|---|---|---|---|
| FREE Tracked Shipping | Orders $75.00+ | $0.00 | Automatically applied. Free shipping applies to the subtotal (before taxes & discounts). Excludes Heavy or Collector’s Items. |
| Tracked Economy (Small Parcel) | 0.00 kg – 0.50 kg (0–1.1 lb) | $10.00 | Best option for 1–2 games. Includes tracking. |
| Standard Tracked Parcel | 0.51 kg – 1.00 kg (1.1–2.2 lb) | $14.90 | — |
| Heavy Tracked Parcel | 1.01 kg – 2.00 kg (2.2–4.4 lb) | $19.90 | — |
| No Tracking (Small Parcel) | 0.00 kg – 0.50 kg (0–1.1 lb) | $5.00 | USE AT YOUR OWN RISK — See warning below. |
Orders shipped without tracking are not eligible for delivery-related refunds, replacements, or return claims.
3. Shipping Rates — United States (USD)
All U.S. shipping rates are shown in U.S. Dollars (USD).
| Service Name | Condition | Price (USD) | Notes |
|---|---|---|---|
| FREE US Tracked Shipping | Orders $90.00+ | $0.00 | Automatically applied. Free shipping applies to the subtotal (before taxes & discounts). Excludes Heavy or Collector’s Items. |
| US Tracked Small Parcel | 0.00 kg – 0.50 kg (0–1.1 lb) | $12.99 | Typically shipped via USPS First-Class through our third-party logistics partner. |
| US Tracked Standard Parcel | 0.51 kg – 1.00 kg (1.1–2.2 lb) | $16.99 | — |
| US Heavy Tracked Parcel | 1.01 kg – 2.00 kg (2.2–4.4 lb) | $21.99 | — |
4. Special Item Handling — Heavy Items (2 kg+ / 4.43 lb+)
Due to significantly increased carrier costs, the following rates apply to heavy items:
-
2.01 kg – 30 kg (4.43 lb – 66.14 lb):
$29.90 CAD (Canada) / $34.99 USD (U.S.)
Heavy or large items include (but are not limited to) Collector’s Editions, Special Editions, and Bundled Sets.
Heavy Item Exclusion:
Heavy items do not qualify for the $75 CAD / $90 USD Free Shipping promotion.
5. Critical Warning: No Tracking Option⚠️
By selecting the “No Tracking (Small Parcel)” option ($5.00 CAD), the customer accepts full responsibility for the shipment.
- This service uses Canada Post Oversize Lettermail.
- No tracking number or insurance is provided.
- Pause Select is not responsible for packages that are delayed, lost, stolen, or damaged when shipped without tracking.
- Refunds, replacements, and return claims cannot be issued for untracked shipments.
We strongly recommend choosing a Tracked option for safety and peace of mind.